Política de envío
At Roll&Cook, we are proud to offer FREE SHIPPING on all orders, with no minimum purchase required.
Order Processing Times
Once your order has been placed, please allow 1 to 3 business days for processing and dispatch.
An order is considered dispatched once it has been handed over to the shipping carrier and is in transit to the address provided at the time of purchase.
During periods of high demand, special promotions, or holidays, processing times may be extended to a maximum of 5–7 business days.
Estimated Delivery Times
The estimated delivery time refers to the transit period of the package once it has been handed over to the shipping carrier. This timeframe may vary depending on several factors, with your location being the primary one.
Please see the estimated delivery times by country below:
📦 🇺🇸 United States: (5–7 business days)
📦 🌍 Other countries: (7–12 business days)
Note: During peak seasons or holidays, shipping carriers may experience delays in both transit and tracking-number updates, which are beyond our control.
For international shipments, unexpected customs delays may occur, which could extend the delivery timeframe.
Order Changes and Accurate Shipping Information
It is the customer's responsibility to ensure that all shipping information is correct and complete at the time of purchase.
Incomplete or incorrect information may result in delays or even cancellation of the order.
If our system detects a possible address error, our customer service team will send an email to verify the information within 3 business days after the purchase.
If we do not receive a response within that timeframe, Roll&Cook reserves the right to cancel the order.
If you notice an error in your shipping information, please contact us at support.rollcook@gmail.com within the first 24 hours after your purchase. We will do our best to make the requested change, although we cannot guarantee that changes will be possible after this period.
Delivery Delays
At Roll&Cook, we understand the importance of receiving your order on time, and we strive to dispatch every order as quickly as possible. However, delays may occur due to circumstances beyond our control.
Examples include extreme weather conditions, transportation disruptions, or delays caused by the shipping carrier. In such cases, we will work with the shipping carrier to try to resolve the situation as quickly as possible.
Internal circumstances may also cause delays, such as inventory shortages, issues with address verification, or payment-related problems. If this occurs, we will notify you as soon as possible.
Important: Roll&Cook is not responsible for delays caused by external factors and cannot guarantee an exact delivery date. However, we are committed to keeping you informed and providing support throughout the process.
Lost or Stolen Packages
We understand how frustrating it can be when a package is lost or stolen. However, once an order has been handed over to the shipping carrier, it is outside of our direct control.
If your package is lost or stolen, please contact us at support.rollcook@gmail.com, and we will do our best to assist you. We also recommend contacting the shipping carrier directly to initiate the appropriate claim process.
Our team will follow up with the shipping carrier and keep you informed.
Roll&Cook is not responsible for lost or stolen packages, as these circumstances fall outside our refund policy. However, in some cases, we may offer a replacement depending on the circumstances.
In some situations, the shipping carrier may be able to locate and deliver the package. If this is not possible, we recommend filing a report with your local authorities.
Changes to the Shipping Policy
Roll&Cook reserves the right to modify or update this Shipping Policy at any time and without prior notice.
It is the customer's responsibility to review the current version of this policy before making a purchase.
By purchasing and continuing to use Roll&Cook products, you automatically agree to this Shipping Policy, including any modifications that may be made.
We recommend reviewing this page periodically.
If you have any questions or concerns, please contact us at support.rollcook@gmail.com.