Política de reembolso
Refund & Return Policy
At Roll&Cook®, customer satisfaction is our priority. We stand behind the quality of our products and want you to feel confident when shopping with us.
If, for any reason, you are not completely satisfied with your purchase, our Refund & Return Policy explains the conditions and process for requesting a return or refund.
1. Return Eligibility
We accept return requests within 30 days of the date your order was delivered.
To be eligible for a return, the following conditions must be met:
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The product must be unused and in its original condition.
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The product must not show signs of use, damage, washing, modification, or alteration.
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The product must be returned with its original packaging and accessories, where applicable.
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You must provide your order number or proof of purchase.
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The return request must be submitted within the applicable 30-day return period.
Products that do not meet these conditions may be refused or may be subject to a partial refund.
2. How to Request a Return
Before sending any item back, please contact our customer support team at:
Please include the following information in your email:
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Your full name
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Order number
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Reason for the return
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Photos of the product, if applicable
Our customer support team will review your request and provide you with the appropriate return instructions.
Please do not send any product back before receiving confirmation from our support team. Unauthorized returns may not be accepted.
3. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If your return is approved, the refund will be issued to your original payment method.
Please allow approximately 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank, credit card provider, or payment processor.
The original shipping costs are generally non-refundable, unless the return is the result of an error made by Roll&Cook® or the product was received damaged or defective.
4. Damaged, Defective, or Incorrect Orders
We carefully inspect and package our products before shipment. However, if your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery.
Email:
Please provide:
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Your order number
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A description of the issue
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Clear photographs or videos showing the product and the issue
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Photographs of the packaging, if the package arrived damaged
Once we have reviewed the information, we will determine the appropriate resolution, which may include a replacement or full refund, where applicable.
If the issue is confirmed to be the result of an error on our part or a defective product, Roll&Cook® will cover the applicable return shipping costs.
5. Return Shipping Costs
For returns due to change of mind, incorrect selection, or personal preference, the customer is responsible for the return shipping costs.
For products that arrive damaged, defective, or incorrect, Roll&Cook® will cover the applicable return shipping costs, subject to verification.
We strongly recommend using a tracked shipping service when returning an item. Roll&Cook® cannot be held responsible for products that are lost or damaged while being returned to us.
6. Exchanges
At this time, Roll&Cook® does not offer direct product exchanges.
If you would like to purchase a different product or variant, you may return your original order in accordance with this policy and place a new order separately.
7. Non-Returnable Items
Certain products or circumstances may not qualify for a return, including:
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Products that have been used, damaged, or altered after delivery.
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Products returned without their original packaging, where applicable.
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Products returned after the 30-day return period.
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Items that are not in resalable condition due to the customer's actions.
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Gift cards, if applicable.
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Any product specifically identified as non-returnable at the time of purchase.
8. Order Cancellations
If you wish to cancel your order, please contact us as soon as possible at:
We will make every reasonable effort to accommodate cancellation requests.
However, once an order has entered the processing or shipping stage, cancellation may no longer be possible. If the order has already been shipped, you may need to receive the package and request a return in accordance with this policy.
9. Refund Processing Times
Once your return has been approved and processed, refunds are normally issued within 5–10 business days.
Please note that additional processing time may be required by your bank or payment provider before the funds appear in your account.
If you have not received your refund after the expected processing period, please contact us at:
10. Contact Us
If you have any questions regarding our Refund & Return Policy, please contact our customer support team:
Roll&Cook®
Email: support.rollcook@gmail.com
We are committed to handling every return and refund request fairly and professionally while providing our customers with the best possible shopping experience.
11. Policy Updates
Roll&Cook® reserves the right to modify or update this Refund & Return Policy at any time.
Any changes will be published on this page and will become effective from the date indicated at the top of the policy.
By placing an order through our website, you acknowledge that you have read and understood this Refund & Return Policy.